Shipping during COVID-19 pandemic
Koala Slings is open as normal during the Covid-19 pandemic and lockdown. We're a small team, and we're shipping goods following government guidelines. Public Health England have advised that people receiving parcels are not at additional risk of contracting the coronavirus (COVID-19). Our couriers and Royal Mail also have new procedures that enable drop off at a safe place if you are self isolating. The safety of our customers, our delivery workers, and our family is our priority.
We'll ship your order within 1-2 business days.
FREE SHIPPING for all orders over £40 within the UK
- Shipping for orders under £40 has an additional charge of £3.95
- We ship to Europe with an additional shipping fee.
- We ship to most of the rest of the world, with an additional shipping fee from £9.
- We ship orders Mon- Fri, within 2 working days. Often shipping will be the same day as you place your order.
- Please check that you have given us your correct delivery address. We are not responsible for the loss of incorrectly addressed parcels, and will not offer a refund in these circumstances.
Our UK express service, offers UK next business day delivery for orders that you make by 10am. Orders after 10am will shipped the following business day.
If you require guaranteed Saturday delivery, there's an additional charge and we need to receive your order by 9.30am Friday.
For our UK customers, we use Royal Mail for our standard shipping service.
Free UK shipping applies to your initial order only. If you exchange an item, we will charge the cost of shipping the replacement item to you at cost.
For delivery instructions that differ from our usual services, please email us at firstname.lastname@example.org to ensure that we receive your instructions.
We are a small family business with small children, and while we always do our best to send goods out within 1-2 days, there may be times where a family emergency or illness means there is a delay. We will do our best to let you know if that happens.
International Shipping - Europe including ROI and Rest of World
Please NOTE: We sell all our products are sold as delivery duty unpaid (DDU). You may have to pay import duties or other taxes when you receive your goods. Shipping companies may also charge fees for processing the import duties. Please consider costs that may be applicable on arrival, as the receiver of your order you will be responsible for payment of any such charges. We are not responsible for these charges, and you as the customer will need to pay them.
EU Standard Delivery
Estimated arrival 4-6 working days
Customs fees and duties
If you're ordering from the EU (including Republic or Ireland) or rest of the world, you may have to pay a customs fee or import tax when your goods arrive in your country. We are not responsible for these charges, and you as the customer will need to pay them.
We are unable to accept returned goods where the customer has failed to pay the customs or duties on them. You must pay any duties or taxes that apply to your goods.
Royal Mail or courier delays
We use Royal Mail for most of our orders, and we often use a courier if you choose the UK express shipping option. Koala Slings is not responsible for delays caused by the postal service or courier services, particularly where those delays are due to lockdown, Covid-19 pandemic, adverse weather conditions or other unforeseen circumstances. Delays may be caused due to large volumes, or due to weather conditions. Please contact us if your order is delayed, we'll do everything we can to help.